Our Privacy Policy
Last updated: 4 September 2026
Home Energy Program is a marketing initiative operated by Nexa Solar Australia Pty Ltd, ABN 15 624 194 770.
In this Privacy Policy, “Home Energy Program”, “Nexa Solar”, “we”, “us” and “our” refer to Nexa Solar Australia Pty Ltd.
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information we collect
- The personal information we may collect includes:
- Your name
- Residential address, suburb, state and postcode
- Telephone number
- Email address
- Property ownership and property details
- Information about your existing solar or battery system
- Electricity usage and power bill information
- Information about the solar, battery or home energy solutions that interest you
- Details you provide through website forms, telephone conversations, emails or other communications
- Records of enquiries, appointments and communications
- Website usage information, IP address, browser type, device information and referral source
- Advertising and analytics information collected through cookies, tracking pixels and similar technologies
We generally do not require sensitive information. If sensitive information is required, we will collect it only where permitted by law and where reasonably necessary.
2. How we collect information
- We may collect personal information:
- When you complete an enquiry, eligibility or assessment form
- When you contact us by telephone, email, SMS, social media or through our website
- When you request information about rebates, incentives, solar panels, battery storage or other home energy solutions
- When you interact with our advertisements
- Through cookies, website analytics and advertising technologies
- From Nexa Solar Australia and Australian Solar and Roofing staff or representatives
- From publicly available sources or third parties where permitted by law
- If you provide personal information about another person, you confirm that you have their permission to provide that information to us.
3. How we use your information
- We may collect, hold and use your information to:
- Respond to your enquiry
- Assess your potential eligibility for relevant rebates, incentives or home energy solutions
- Help you understand solar, battery storage and other renewable energy options
- Recommend solar and battery solutions that may be suitable for your property
- Contact you by telephone, email or SMS
- Arrange consultations, energy assessments, quotations or appointments
- Provide information about solar panels, batteries, rebates, incentives and related services
- Record and manage your enquiry within our internal customer relationship management system
- Conduct marketing and follow-up activities
- Improve our website, advertising, communications and services
- Measure website and advertising performance
- Conduct internal reporting and business analysis
- Meet our legal and regulatory obligations
- Where reasonably practicable, you may interact with us anonymously or using a pseudonym.
However, we may be unable to assess or respond properly to your enquiry without certain information.
4. Sharing information within our business group
Information collected through Home Energy Program is primarily used internally by Nexa Solar Australia.
We may also share your information with our sister company:
A.C.N. 613 099 086 Pty Ltd
ABN 34 613 099 086
Trading as Australian Solar and Roofing
Formerly operating as Vision Solar AUS
Information may be shared with Australian Solar and Roofing where its solar, battery, roofing or related energy services may be relevant to your enquiry or location.
Nexa Solar Australia and Australian Solar and Roofing may contact you directly to discuss your enquiry, assess your requirements, provide information or arrange a quotation.
We do not sell or rent your personal information to unrelated businesses or data brokers.
5. Service providers
We may disclose limited personal information to trusted service providers that help us operate our business, including providers of:
- Customer relationship management systems
- Website hosting and maintenance
- Email, telephone and SMS communications
- Cloud storage and data security
- Website analytics
- Digital advertising
- Professional, legal and accounting services
These providers may only use the information as required to provide their services to us or as otherwise permitted by law.
We may also disclose information to government agencies, regulators, courts or law enforcement authorities where required or authorised by law.
6. Marketing communications
By submitting an enquiry and providing your contact details, you consent to being contacted by Home Energy Program,
- Nexa Solar Australia or Australian Solar and Roofing about:
- Your enquiry or eligibility assessment
- Solar panels and solar systems
- Home battery storage
- Government rebates, incentives and funding opportunities
- Energy efficiency upgrades
- Electric vehicle charging
- Roofing and related home energy services
- Other relevant products, services and offers
Contact may occur by telephone, email or SMS where you have consented or where otherwise permitted by law.
You may withdraw your consent or opt out of marketing communications at any time by:
- Using the unsubscribe link in an email
- Replying “STOP” to an SMS; asking the caller to remove you from the contact list
- Contacting us using the details in this Privacy Policy
We may still contact you where necessary to respond to an active enquiry, provide a requested service or meet a legal obligation.
7. Cookies, analytics and advertising
Our website may use cookies, tracking pixels and similar technologies to:
- Operate and secure the website
- Understand how visitors use the website
- Measure advertising and campaign performance
- Improve our website and services
- Deliver and measure relevant advertising
These technologies may be provided by third-party platforms such as Google and Meta. These providers may collect information about your device, website activity and interactions with advertisements in accordance with their respective privacy policies.
You can manage or disable cookies through your browser settings. Disabling some cookies may affect how the website functions.
8. Storage and security
Personal information collected through Home Energy Program is stored within Nexa Solar Australia’s internal customer relationship management system and other secure business systems.We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.These measures may include:Secure systems and reputable service providersAccess controls and password protectionRestrictions on staff and contractor accessSystem monitoring and backupsInternal security and data-handling proceduresProcesses for responding to suspected data breachesNo electronic storage or transmission method is completely secure. However, we take reasonable precautions appropriate to the information we hold.9. Overseas data storageSome technology and service providers we use may store or process information outside Australia. These may include providers of cloud storage, customer relationship management systems, website hosting, analytics, advertising and communications services.The countries involved may vary according to each provider’s data-processing arrangements. Where required, we take reasonable steps to ensure information is handled consistently with applicable Australian privacy requirements.
10. Retention and deletion
We retain personal information only for as long as reasonably necessary to:
- Respond to and manage your enquiry
- Provide information, quotations or services
- Conduct reasonable follow-up and marketing activities
- Maintain business and communication records
- Meet legal, accounting and regulatory obligations
- Resolve disputes and enforce agreements
- When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it unless we are legally required to retain it.
11. Accessing or correcting your information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before processing the request.
In some circumstances, we may be permitted by law to refuse access.
If this occurs, we will generally explain the reason unless we are legally prevented from doing so.
12. Privacy complaints
If you believe we have mishandled your personal information or breached your privacy rights, please contact us using the details below.
Please provide enough information for us to investigate your complaint.
We will acknowledge and investigate the matter and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.13.
Third-party websites:
Our website may contain links to websites operated by third parties. We are not responsible for the content or privacy practices of those websites. You should review the privacy policy of any third-party website before providing personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy when our practices, services or legal obligations change.
The most recent version will be published on the Home Energy Program website with its latest revision date.
15. Contact us
For privacy questions, access or correction requests, complaints, or requests to withdraw consent, contact:
Home Energy Program
Operated by Nexa Solar Australia Pty Ltd.
ABN 15 624 194 770
Email: marketing@nexasolar.com.au
Address: 5/60 Newheath Drive, Arundel QLD 4214.
